Tailored Maintenance Packages | Durata

TIER 1

24/7 emergency call-out facility
Response time within six hours
All labour outside routine maintenance visits chargeable as per current contract labour rates
Replacement parts chargeable at current list price
Planned maintenance visit(s) per •annum to be undertaken during normal working hours
One major visit and one minor visit on units >40kVA
One major visit on units <40kVA
24-hour technical telephone support
Excludes battery system

TIER 2

24/7 emergency call-out facility
Response time within six hours
All labour inclusive
Replacement parts chargeable at current list price (minimum order value £150 plus VAT)
Planned maintenance visit(s)per annum to be undertaken during normal working hours
One major visit and one minor visit on units >40kVA
One major visit on units <40kVA
24-hour technical telephone support
Excludes battery system

TIER 3

24/7 emergency call-out facility
Response time within six hours
All labour inclusive
Free replacement parts (excluding •batteries and DC capacitors)
Planned maintenance visit(s) per •annum to be undertaken during normal working hours
One major visit and one minor visit on units >40kVA
One major visit on units <40kVA
24-hour technical telephone support
Excludes battery system

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